{"id":7709,"date":"2026-04-16T12:16:48","date_gmt":"2026-04-16T10:16:48","guid":{"rendered":"https:\/\/gestioweb.etgbusiness.eu\/49\/?page_id=7709"},"modified":"2026-04-16T12:40:22","modified_gmt":"2026-04-16T10:40:22","slug":"envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/gestioweb.etgbusiness.eu\/49\/envios-y-devoluciones\/","title":{"rendered":"Env\u00edos y devoluciones"},"content":{"rendered":"\t\t
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ENV\u00cdOS Y DEVOLUCIONES<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Realizamos env\u00edos a <\/span>la<\/b>\u00a0<\/span>Pen\u00ednsula (incluyendo Portugal pero no sus islas)<\/b>, <\/span>Islas Baleares,<\/b>\u00a0<\/span>Andorra y Francia.<\/b>
<\/span>Actualmente no realizamos env\u00edos a Canarias ni a las islas portuguesas.<\/span><\/p>

Los pedidos se preparan y se entregan en un plazo aproximado de <\/span>48 a 72 horas laborables<\/b>, una vez confirmado el pago. <\/span>En determinados casos, la entrega puede retrasarse debido a d\u00edas festivos o factores externos ajenos a nuestro control (por ejemplo, durante el Black Friday, los pedidos pueden tardar m\u00e1s de lo habitual).<\/span><\/p>


<\/span>Todos los env\u00edos se realizan a trav\u00e9s de <\/span>GLS<\/b>, empresa con la que trabajamos por su fiabilidad y rapidez.<\/span><\/p>

Costes de env\u00edo por zona (Env\u00edo Est\u00e1ndar):<\/b><\/p>

  • Catalu\u00f1a:<\/b> 4,68 \u20ac<\/span><\/li>
  • Pen\u00ednsula:<\/b> 5,63 \u20ac<\/span><\/li>
  • Baleares (Menor):<\/b> 9,83 \u20ac<\/span><\/li>
  • Baleares (Mayor):<\/b> 6,89 \u20ac<\/span><\/li>
  • Portugal (excepto islas):<\/b> 7,89 \u20ac<\/span><\/li><\/ul>

    El <\/span>env\u00edo es gratuito para pedidos superiores a 50 \u20ac<\/b> siempre que el destino est\u00e9 dentro de la <\/span>Pen\u00ednsula<\/b>.<\/span>
    <\/span>Para env\u00edos a <\/span>Islas Baleares<\/b>, <\/span>Portugal<\/b> o <\/span>Andorra<\/b>, se aplicar\u00e1 un <\/span>recargo adicional<\/b> en funci\u00f3n de la zona.<\/span><\/p>

    En caso de <\/span>ausencia del destinatario<\/b>, GLS intentar\u00e1 entregar el pedido una vez. Si no es posible, el paquete se depositar\u00e1 en el <\/span>punto de recogida m\u00e1s cercano<\/b>, notificando al cliente por SMS o correo electr\u00f3nico.<\/span><\/p>

    Si el pedido <\/span>no puede entregarse por un error en la direcci\u00f3n<\/b>:<\/span><\/p>

    • Si el error es <\/span>por parte de ARK\u00d8R o de la empresa de mensajer\u00eda<\/b>, asumimos los gastos de reenv\u00edo.<\/span><\/li>
    • Si el error es <\/span>por parte del cliente<\/b>, los gastos de reenv\u00edo correr\u00e1n a su cargo.<\/span><\/li><\/ul>

      En caso de <\/span>devoluci\u00f3n de un pedido que haya disfrutado del env\u00edo gratuito<\/b>, el cliente deber\u00e1:<\/span><\/p>

      • Hacerse cargo de los costes de devoluci\u00f3n.<\/span><\/li>
      • Aceptar el <\/span>cargo \u00edntegro del coste real del env\u00edo original<\/b>, ya que este representa un gasto asumido por la empresa durante la promoci\u00f3n.<\/span>
        <\/span>El producto deber\u00e1 devolverse en <\/span>perfecto estado<\/b> y con su <\/span>embalaje original<\/b>.<\/span><\/li><\/ul>

        Una vez realizado el pedido, el cliente recibir\u00e1 un <\/span>SMS de GLS con el c\u00f3digo de seguimiento y el enlace directo<\/b> para consultar el estado del env\u00edo en tiempo real.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Devoluciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        Sabemos que a veces algo puede no ser como esperabas, as\u00ed que no hay problema: puedes <\/span>devolver tu pedido en un plazo de 14 d\u00edas naturales<\/b> desde que lo recibes, sin necesidad de justificar el motivo.<\/span><\/p>

        Para hacerlo, solo tienes que escribirnos a <\/span>info@arkor.es<\/b> indicando tu <\/span>nombre<\/b>, el <\/span>n\u00famero de pedido<\/b> y los <\/span>art\u00edculos que quieres devolver<\/b>.<\/span><\/p>

        Los productos deben estar <\/span>sin usar<\/b>, con sus <\/span>etiquetas y embalaje original<\/b>. Cuando recibamos el paquete y comprobemos que todo est\u00e1 correcto, realizaremos el <\/span>reembolso en un m\u00e1ximo de 14 d\u00edas naturales<\/b>, utilizando el mismo m\u00e9todo de pago que usaste al comprar.<\/span><\/p>

        El <\/span>coste de la devoluci\u00f3n corre a cargo del cliente<\/b>, as\u00ed como los <\/span>gastos de env\u00edo originales<\/b>, salvo que el error sea nuestro o del transportista.<\/span><\/p>

        Los <\/span>costes de env\u00edo iniciales<\/b> (para pedidos de menos de 5 kg, IVA no incluido) son:<\/span><\/p>

        • Catalu\u00f1a: <\/span>4,68 \u20ac<\/b>

          \u00a0<\/p><\/li>

        • Pen\u00ednsula: <\/span>5,63 \u20ac<\/b>

          \u00a0<\/p><\/li>

        • Baleares (Menor): <\/span>9,83 \u20ac<\/b>

          \u00a0<\/p><\/li>

        • Baleares (Mayor): <\/span>6,89 \u20ac<\/b>

          \u00a0<\/p><\/li>

        • Portugal (excepto islas): <\/span>7,89 \u20ac<\/b>

          \u00a0<\/p><\/li><\/ul>

          Si tu pedido tuvo <\/span>env\u00edo gratuito<\/b> y decides devolverlo por completo, se descontar\u00e1 del reembolso el <\/span>coste real del env\u00edo inicial<\/b>, ya que se trata de un gasto asumido por la empresa.<\/span><\/p>

          Por motivos de higiene y calidad, <\/span>no se aceptar\u00e1n devoluciones<\/b> de productos que:<\/span><\/p>

          • Hayan sido <\/span>usados, da\u00f1ados o no tengan su embalaje original<\/b>.<\/span>

            \u00a0<\/p><\/li>

          • Presenten <\/span>etiquetas manipuladas o signos de uso<\/b>.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            ENV\u00cdOS Y DEVOLUCIONES Realizamos env\u00edos a la\u00a0Pen\u00ednsula (incluyendo Portugal pero no sus islas), Islas Baleares,\u00a0Andorra y Francia.Actualmente no realizamos env\u00edos […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7709","page","type-page","status-publish","hentry"],"yoast_head":"\nEnv\u00edos y devoluciones - 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